Cancellation And Refund Policy

I will do everything within my ability (and within reason) to ensure your satisfaction. Refunds will not be issued for wellness services already rendered or products already purchased.

Payment is in full prior to our session. You are responsible for this payment, no exceptions. All fees charged and payments made are non-refundable. I require a minimum of 5 calendar days to re-schedule prior to the scheduled session for you to receive a credit. If it is less than 5 calendar days you will receive a credit if I am able to book another appointment in that time slot. My time is is as important and valuable as yours. There is an energetic meeting prior to an appointment and if you show up late, even for an online appointment, it affects the integrity of the space. The Spirit waits for no one! I understand things happen so I will allow a 15 minute grace period if you are running late. After that time, if I have not heard from you, you forfeit your session and will not receive a reschedule credit. Please reach out if you are in a bind, and I will work with you to have our session adjusted in that timeframe or shortened.

If you have any questions or concerns, or if there is anything I can do to make your experience a more pleasant one, please e-mail me at monica@monicawalston.com.